Refunds and Returns Procedure

Please note it will take 3-5 working days for your bank to credit the amount once we have processed the refund and notified you via e-mail or over the phone.

Damaged Products

Damaged products can be returned for refund or exchange within 14 days of the purchase date OR within the manufacturers warranty period (i.e. lighters). All damaged goods must be reported and returned to us before a refund or replacement can be issued.

Any cigars that have been smoked or disposed of cannot be replaced. If you find an issue with your cigar, please stop smoking it, contact us and we will send a returns bag to you. Once we have the cigar and have confirmed the issue we will replace the cigar. If you report a smoking issue with the cigar, but do not return the cigar, we will not be able to replace the cigar.

If a single cigar from a pack arrives damaged we can replace/refund the single cigar NOT the entire pack.

Any refund will include the initial cost of standard postage and packaging and we can offer to cover the cost of return postage, if a receipt is provided. In most cases we will send you a stamped returns bag.

Products Undelivered

We will replace the product if undelivered within 14 working days after an investigation has been opened with courier. We will confirm when the investigation process has been started with courier.

Wrong Address

If you make an error with your address, please get in contact as soon as possible so that we can change the address for you before your order is sent. If the order is sent out to the wrong address, we will not take responsibility for that mistake.

Packing Errors

If the wrong product has been sent it must be returned to us before we can replace or refund it (cost of postage is our responsibility and we will normally send a stamped returns bag or will refund you if you provide us with a receipt of postage).

If part of the order is missing, the missing product will be sent out at no extra cost to the customer.

Returns Department

Havanas Finest Cigars LTD
32 Parkfield Road 
Ryhall
PE9 4ER
(Please add your order number so we know who you are and also let us know if you want a replacement, exchange or a refund)

Please send your returns to the address above, you must include your order number and the reason you are returning the item(s). We advise that you send the order back with tracking so it can be traced back to us upon delivery. We suggest sending back items in protective packaging so they are not damaged further. If the returns is not delivered and confirmed by Courier, we can not refund or replace your item.

Not sure on anything? Please contact via e-mail info@havanasfinestcigars.com.